Refunds & Returns Policy

Paper Knife Co.

At Paper Knife Co., we take pride in the quality of our products. This policy outlines when returns, refunds, or replacements are available and explains your rights under the Australian Consumer Law.

Change of Mind Returns

We understand that sometimes you may change your mind.

Change of mind returns are accepted within 14 days of delivery, provided that:

  • The item is unused, unworn, and unwashed

  • The item is returned in original condition with all tags and packaging intact

  • The item is not marked as final sale or clearance

Customers are responsible for return shipping costs for change of mind returns.
Original shipping fees are non-refundable.

Once we receive and inspect the item, we will notify you if your return has been approved.

Refunds

If your return is approved, refunds will be processed to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or item, please return your original purchase (subject to eligibility) and place a new order.

Faulty, Damaged, or Incorrect Items

(Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a repair, replacement, or refund if an item:

  • Is faulty or defective

  • Is significantly different from its description

  • Is unsafe or not fit for its intended purpose

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Where a fault is confirmed, Paper Knife Co. will cover reasonable return shipping costs and provide a replacement or refund in accordance with Australian Consumer Law.

Items Not Eligible for Return

The following items cannot be returned unless they are faulty under Australian Consumer Law:

  • Clearance or final sale items

  • Gift cards

  • Items that have been worn, washed, damaged, or altered after delivery

How to Lodge a Return

To initiate a return, please contact us at:

Email: support@paperknifeco.com.au

Please note: returns sent without prior approval may not be accepted.

Processing Time

Returns are processed within 5 business days of being received.
During peak periods, processing times may be slightly longer.

Contact Us

If you have any questions about this policy or your order, please contact us at:
paperknifeco@outlook.com